Warranty Policy

elnisr.online Effective Date: January 8, 2026

At elnisr.online, we stand behind the quality of our products and services. This Warranty Policy outlines the protections provided to our customers and the process for filing a claim.

1. Warranty Coverage

We provide a limited warranty on products and services purchased directly through our platform. This warranty covers:

• Defects in materials and manufacturing.

• Functionality issues that prevent the service or product from performing as described.

• Workmanship errors occurring under normal use.

2. Warranty Period

The duration of the warranty depends on the item purchased:

• Physical Products: [e.g., 12 months] from the date of delivery.

• Digital Services: Valid for the duration of the active subscription or [e.g., 90 days] post-delivery for one-time projects.

3. Exclusions

This warranty does not cover:

• Damage resulting from misuse, abuse, or accidents.

• Unauthorized modifications or repairs performed by third parties.

• Normal wear and tear over time.

• Issues caused by external factors (e.g., power surges, internet outages, or third-party software conflicts).

4. Claim Process

To exercise your warranty rights:

1. Contact our support team at enlisrmisr@gmail.com.

2. Provide your Order Number and proof of purchase.

3. Include a detailed description (and photos/videos if applicable) of the defect.

5. Remedies

If a claim is found to be valid, we will, at our sole discretion:

• Repair the defect at no cost to the customer.

• Replace the item with a new or equivalent model.

• Refund the purchase price if a repair or replacement is not possible.